SHIPPING AND DELIVERY
– FREQUENTLY ASKED QUESTIONS
Lockdown Level 1
We’re so pleased that alcohol sales are now allowed during the week. Thanks for your continued support and for supporting local!
Please note that we only process and deliver orders within South Africa.
How much is delivery and when do I qualify for free delivery?
Delivery charges differ depending on whether you are in a Major Centre or not.
Major Centres are Cape Town, Johannesburg, Pretoria, Bloemfontein, Durban, Port Elizabeth, East London and George.
If you are in a Major Centre:
Spend R550 or more and get FREE delivery.
If you spend less than R550, delivery will cost you R95
For all other areas:
Spend R1000 or more and get FREE delivery.
If you spend between R550 and R999, delivery will cost you R75.
If you spend less than R550, delivery will cost you R150.
*Pick up from the Distillery is FREE
How long will my delivery take?
We process orders Monday to Friday between 09:00 and 15:00
Should you place your order after 15:00, it will be processed the next day.
As soon as the courier collects your parcel, you will receive an email with all the details, including your tracking waybill number.
Estimated delivery times are as follows:
Major Centres: 2 to 4 working days
All other areas: 4 to 8 working days
Can I track my order?
We use The Courier Guy for our deliveries and you can track the order with them
The Courier Guy: +27 (0)10 022 2300
You need to keep your confirmation email and use the waybill number or order number when you track your parcel
What about international shipping?
At the moment we do not offer international shipping
Can I change my delivery address after I have ordered?
Unfortunately not – please double check that your shipping address is correct before you checkout
If you have any questions that are not answered here, please contact us on email@example.com and we’ll get back to you as soon as we can.